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Understanding how we work

CONDITIONS OF SERVICE FOR LAUNDRY AND DRYCLEANING

  1. By using our services, you shall be deemed to have accepted to be legally bound by the Conditions of Service upon drop off. If you do not agree, please reject the processing of your items on the same day.
  2. We exercise utmost care in processing articles entrusted to us, cleaning each article using the method that is best suited to its nature and condition.
  3. We cannot assume responsibilities for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyurethanes etc.
  4. In laundering, we cannot assume responsibilities for colour loss and shrinkage or against damage to weak and tender fabrics.
  5. Any ornaments or special buttons must be removed by the customers before sending for cleaning. Responsibility is disclaimed for trimmings, buckles, beads, buttons, belts, shoulder pads and sequins etc.
  6. In the event of loss by fire, any other loss or damage to article for which we may accept liability, without prejudice, such liability shall not exceed ten (10) times the rates charged for cleaning the article, provided that the claim is made within twenty-four (24) hours after receiving the article and the original tax invoice/contract must be presented. Such claim shall be deemed not exceeding S$150.00 or whichever is lowest, unless the value of the article is declared in writing on the Tax Invoice Contract
  7. Any item which the value declared by the customer, exceed S$150.00. The rate charged for cleaning the item will be ten (10) % of the declared value, otherwise the normal rates apply.
  8. The article, whether partially or completely damaged must be retained by us upon full settlement of claim unless otherwise agreed by PRESTO DRYCLEANERS PTE LTD.
  9. All articles must be claimed within two (2) weeks from the deposit date of tax invoice/contract. All unclaimed items will be disposed off after the expiry date unless otherwise specified at time of depositing the articles for cleaning..
  10. Please check number of articles indicated, otherwise Presto Drycleaners Pte Ltd count must be accepted as correct. In case of discrepancy in count, and if you are not available to verify, our count must be accepted as correct.
  11. All articles must be inspected and customer’s dissatisfaction, if any, shall be made known at time of collection, Presto Drycleaners Pte Ltd shall not be responsible for subsequent complaints.
  12. For Home Delivery Services, please allow 3 working days from the ready date indicated on the tax invoice/contract with proper delivery address and contact number, otherwise, items should be personally collected from the respective outlets.

FAQ

PRESTO SERVICES

How long does it take to clean my laundry?
Our Standard Service requires 4 working days for processing.
Should you require your laundry urgently, Presto provides a faster service at an applicable surcharge:

  • Express Service: 2 working days (All Outlets)
  • Super Express Service: 1 working day (Paragon & Takashimaya Outlet only)
  • Same Day Service: Drop off before 12 pm, collection after 5pm (Toa Payoh Outlet only)
Surcharges applicable:
  • Express/Super Express: + 50% of total invoice amount
  • Same day: + 100% of total invoice amount

After dropping my laundry at Presto’s retail outlet, can Presto deliver back to my home?
Yes, Presto offers home delivery service with a minimum order of S$100 spent at our Outlets. Home Delivery service is only available at the counter during depositing. Please provide your address to our outlet’s staff when dropping your laundry off.
Kindly allow 3 working days from the ready date indicated on the tax invoice/contract with proper delivery address and contact number.

How can I request for a Home Collection?
Home Collection service is available for booking via our Whatsapp /Call 6354 3277/Email
Our Home Collection hours are Mondays - Saturdays 8am to 6pm.
Presto provides free home collection + delivery if you meet our minimum spend of S$50 (Laundry) or minimum spend of S$150 for free curtains dismantling & installation. Please provide the following for your appointment booking:

  • Name
  • Contact Number
  • Collection Address
  • Curtain or Laundry Pick Up

Collection date and time will be confirmed with you directly. A S$30 CBD surcharge will be charged for collections in CBD areas.

I need some basic alteration service, does Presto provide alteration service?
Yes! We do provide basic alteration services like hemming, shortening, mending, replacement of zippers and buttons. Bring your garment to our outlets or driver and our staffs will provide you a quotation.

I may have left my belongings in my garment and my garment is already at your processing factory! What can I do?
Please call our Processing Office at 6354 3277 or send us a Whatsapp between Mondays - Fridays 8am to 5pm and Saturdays 8am to 12pm to reach our Lost and Found Department. We will try our best to locate your belongings and will return it back to our outlet for your collection if found.

What is Presto’s secret sauce?
Read our blogpost on the behind the scenes in our processing plant to learn more about our operations.

GARMENT CARE

I have some oil and food stains on my favourite blouse, can Presto guarantee the removal of stains?
At Presto Drycleaners, we take pride in providing the highest quality garment cleaning to our customers. We always try our best to remove all stains, however Presto is not able to guarantee the removal of stains due to the varying degree of stubborness of stains. We will recommend for stains to be treated fresh and brought to our Outlet for our staff’s review.

What is Drycleaning?
In spite of the name, dry cleaning is not completely dry. Liquids are used in the dry cleaning process. Dry cleaning, or washing in non-aqueous fluid or solvent, is the most effective known process for cleaning the broadest spectrum of natural and man-made fabrics.

Drycleaning is essentially a three-step operation: Firstly, a solvent is used to dissolve and disperse the soils on the fabric. Secondly, the solvent and soils are removed from the fabric and thirdly, the soils are removed from the solvent, and the solvent is recycled again.

Will dry cleaning cause dye transfer?
Should the dye or pigment used to create the darker-colored fabric, yarn or design print be soluble in drycleaning solvent, there is a good chance that during dry cleaning this solvent soluble dye will bleed out and self-stain other areas of the article.

Since most colors on fabrics and yarns which labeled as dry cleanable are colorfast to drycleaning, the dry cleaner would have no cause to suspect that any particular fashion would have a problem with colorfastness. There is no way to prevent this type of dye bleeding from occurring in drycleaning.

Will shrinkage occur after cleaning?
Yes, it is possible. Many garments are created with fabric which are pre-shrunk by the fabric producer. However, should your garment shrinked severely after its first wash, a manufacturer’s defect may highly likely be a reason for the shrinkage.

Why do holes appear in silk garments?
Holes and yarn slippages can appear on silk garment due to many unknown circumstances. In many cases, this damage is caused by local contact with a liquid that contains chloride salts which deteriorate silk.

Chloride salts are found in perspiration and deodorants. Chloride salts also are found in many foods, beverages, skin lotions, and medicines, as well as table salt and salt water. When the solution dries, the moisture evaporates out, but the salt residue remains in the fabric and begins a chemical degradation of the silk. Although the silk is weak and degraded, it may not actually tear until some tension or stress is put on the fabric in later use or during the mechanical action of later cleaning.

Why do dark stains appear on garments?
Sometimes brown, rust color or similar dark stains or rings mysteriously appear on a garment after a period of time in home storage or after later cleaning. These stains typically develop from residues of protein based stains. Over a period of time, this residue will oxidize and become discolored. The heat of drying or finishing after cleaning can further accelerate the appearance of protein stains.

LEATHER CARE

What should I know about garments with leather trim?
It is our practice to take the care label into consideration before processing a garment containing leather trim. The construction of the garment may limit its cleanability due to the use of different types of materials. Problems that may occur in any method of cleaning include:

  • Bleeding of the colored, leather trim during cleaning, resulting in self-staining of the lighter-colored materials.
  • Drastic loss of color and/or change in texture.
  • Noticeable color differences between the leather and cloth portions of the same garment that were originally the same color before cleaning.
  • Stiffening, cracking, or peeling of the leather trim.
  • Disappearing, transferring, or redepositing of the surface design。
  • Differential shrinkage between the leather and cloth portions.
  • Cracking, shrinking, or stiffening of the vinyl trim due to a loss of plasticizer in drycleaning.
  • Softening of the adhesives used to attach leather and leather like-trim, resulting in a removal of the trim.

If the dyes are semi-soluble in the solvent, a color loss can occur. The degree of color loss is a major cause of customer complaint. Unfortunately, this is beyond the control of the cleaner.

  • Before drycleaning, always test for colorfastness. Keep in mind that adjoining areas may be damaged if a fugitive dye is created during testing.
  • Clean alone or with similarly colored items.

Some trims may look like leather but are in fact, synthetic. Synthetic trimmings are often made of vinyl, which may contain a plasticizer that is not resistant to solve, resulting in stiffening, cracking, or shrinking of the trim after drycleaning.

CURTAIN CLEANING

What are the things I should take note if I am cleaning my curtains for the first time?
For your first wash, please take note that there is a possibility of a 3 -5 % shrinkage of your curtains. Even though the percentage of shrinkage is small, due to the length of your curtains, the shrinkage can look apparent.
Additionally, if you have not wash your curtains for a long time e.g. more than 1-2 years, due to the regular exposure of the curtains to sunlight, dust, soot and other dirt, the material of the fabric may have weaken over time and fabric might tear due to the mechanical action of the cleaning process.

Why do watermarks & yellow streaks appear on curtains?
After a curtain has been hanging for a while, it will accumulate a large amount of soot, smoke, and other atmospheric impurities. In addition, many curtain fabrics contain original sizings or finishes that are used to give a drape to the fabric. Any contact with moisture can disturb these impurities or sizings, causing objectionable rings or streaks.

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