Understanding how we work
How long does it take to clean my laundry?
Our Standard Service requires 4 working days for processing.
Should you require your laundry urgently, Presto provides a faster service at an applicable surcharge:
After dropping my laundry at Presto’s retail outlet, can Presto deliver back to my home?
Yes, Presto offers home delivery service with a minimum order of S$100 spent at our Outlets. Home Delivery service is only available at the counter during depositing. Please provide your address to our outlet’s staff when dropping your laundry off.
Kindly allow 3 working days from the ready date indicated on the tax invoice/contract with proper delivery address and contact number.
How can I request for a Home Collection?
Home Collection service is available for booking via our Whatsapp /Call 6354 3277/Email
Our Home Collection hours are Mondays - Saturdays 8am to 6pm.
Presto provides free home collection + delivery if you meet our minimum spend of S$50 (Laundry) or minimum spend of S$150 for free curtains dismantling & installation. Please provide the following for your appointment booking:
Collection date and time will be confirmed with you directly. A S$30 surcharge will be charged for collections in CBD and Sentosa areas.
I need some basic alteration service, does Presto provide alteration service?
Yes! We do provide basic alteration services like hemming, shortening, mending, replacement of zippers and buttons. Bring your garment to our outlets or driver and our staffs will provide you a quotation.
I may have left my belongings in my garment and my garment is already at your processing factory! What can I do?
Please call our Processing Office at 6354 3277 or send us a Whatsapp between Mondays - Fridays 8am to 5pm and Saturdays 8am to 12pm to reach our Lost and Found Department. We will try our best to locate your belongings and will return it back to our outlet for your collection if found.
What is Presto’s secret sauce?
Read our blogpost on the behind the scenes in our processing plant to learn more about our operations.
I have some oil and food stains on my favourite blouse, can Presto guarantee the removal of stains?
At Presto Drycleaners, we take pride in providing the highest quality garment cleaning to our customers. We always try our best to remove all stains, however Presto is not able to guarantee the removal of stains due to the varying degree of stubborness of stains. We will recommend for stains to be treated fresh and brought to our Outlet for our staff’s review.
What is Drycleaning?
In spite of the name, dry cleaning is not completely dry. Liquids are used in the dry cleaning process. Dry cleaning, or washing in non-aqueous fluid or solvent, is the most effective known process for cleaning the broadest spectrum of natural and man-made fabrics.
Drycleaning is essentially a three-step operation: Firstly, a solvent is used to dissolve and disperse the soils on the fabric. Secondly, the solvent and soils are removed from the fabric and thirdly, the soils are removed from the solvent, and the solvent is recycled again.
Will dry cleaning cause dye transfer?
Should the dye or pigment used to create the darker-colored fabric, yarn or design print be soluble in drycleaning solvent, there is a good chance that during dry cleaning this solvent soluble dye will bleed out and self-stain other areas of the article.
Since most colors on fabrics and yarns which labeled as dry cleanable are colorfast to drycleaning, the dry cleaner would have no cause to suspect that any particular fashion would have a problem with colorfastness. There is no way to prevent this type of dye bleeding from occurring in drycleaning.
Will shrinkage occur after cleaning?
Yes, it is possible. Many garments are created with fabric which are pre-shrunk by the fabric producer. However, should your garment shrinked severely after its first wash, a manufacturer’s defect may highly likely be a reason for the shrinkage.
Why do holes appear in silk garments?
Holes and yarn slippages can appear on silk garment due to many unknown circumstances. In many cases, this damage is caused by local contact with a liquid that contains chloride salts which deteriorate silk.
Chloride salts are found in perspiration and deodorants. Chloride salts also are found in many foods, beverages, skin lotions, and medicines, as well as table salt and salt water. When the solution dries, the moisture evaporates out, but the salt residue remains in the fabric and begins a chemical degradation of the silk. Although the silk is weak and degraded, it may not actually tear until some tension or stress is put on the fabric in later use or during the mechanical action of later cleaning.
Why do dark stains appear on garments?
Sometimes brown, rust color or similar dark stains or rings mysteriously appear on a garment after a period of time in home storage or after later cleaning. These stains typically develop from residues of protein based stains. Over a period of time, this residue will oxidize and become discolored. The heat of drying or finishing after cleaning can further accelerate the appearance of protein stains.
What should I know about garments with leather trim?
It is our practice to take the care label into consideration before processing a garment containing leather trim. The construction of the garment may limit its cleanability due to the use of different types of materials. Problems that may occur in any method of cleaning include:
If the dyes are semi-soluble in the solvent, a color loss can occur. The degree of color loss is a major cause of customer complaint. Unfortunately, this is beyond the control of the cleaner.
Some trims may look like leather but are in fact, synthetic. Synthetic trimmings are often made of vinyl, which may contain a plasticizer that is not resistant to solve, resulting in stiffening, cracking, or shrinking of the trim after drycleaning.
What are the things I should take note if I am cleaning my curtains for the first time?
For your first wash, please take note that there is a possibility of a 3 -5 % shrinkage of your curtains. Even though the percentage of shrinkage is small, due to the length of your curtains, the shrinkage can look apparent.
Additionally, if you have not wash your curtains for a long time e.g. more than 1-2 years, due to the regular exposure of the curtains to sunlight, dust, soot and other dirt, the material of the fabric may have weaken over time and fabric might tear due to the mechanical action of the cleaning process.
Why do watermarks & yellow streaks appear on curtains?
After a curtain has been hanging for a while, it will accumulate a large amount of soot, smoke, and other atmospheric impurities. In addition, many curtain fabrics contain original sizings or finishes that are used to give a drape to the fabric. Any contact with moisture can disturb these impurities or sizings, causing objectionable rings or streaks.