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Understanding how we work

CONDITIONS OF SERVICE FOR LAUNDRY AND DRYCLEANING

  1. By using our services, you accept to be legally bound by our Conditions of Service upon drop off. Should you disagree, please reject the processing of your items on the same day.
  2. We exercise utmost care in processing articles entrusted to us, cleaning each article using the method that is best suited to its nature and condition.
  3. We cannot assume responsibility for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyurethanes etc.
  4. In laundering, we cannot assume responsibility for colour loss and shrinkage or against damage to weak and tender fabrics.
  5. Any ornaments or special buttons must be removed by the customers before sending for cleaning. We will not claim responsibility for trimmings, buckles, beads, buttons, belts, shoulder pads and sequins etc.
  6. In the event of loss by fire or any other loss or damage to articles for which we may accept liability, without prejudice, such liability shall not exceed ten (10) times the rates charged for cleaning the article, provided that the claim is made within twenty-four (24) hours after receiving the article and the original tax invoice/contract must be presented. Such claims shall be deemed not exceeding S$150.00 or whichever is lowest, unless the value of the article is declared in writing on the Tax Invoice Contract.
  7. For any item in which the value declared by the customer exceeds S$150.00, the rate for cleaning the item will be ten (10) % of the declared value, otherwise normal rates apply.
  8. The article, whether partially or completely damaged, must be retained by us upon full settlement of claim unless otherwise agreed by PRESTO DRYCLEANERS PTE LTD.
  9. All articles must be claimed within two (2) weeks from the deposit date of tax invoice/contract. All unclaimed items will be disposed off after that unless a specified time was agreed upon during the deposition the articles.
  10. Please check number of articles indicated, otherwise Presto Drycleaners Pte Ltd count must be accepted as correct. In the case of a discrepancy in count, and you are unable to prove otherwise, our count will be accepted as correct.
  11. Upon collection, all articles should be inspected thoroughly by the customer. If there is any dissatisfaction, it shall be made known at the time of collection. Otherwise, Presto Drycleaners Pte Ltd shall not be held responsible for subsequent complaints.
  12. For Home Delivery Services, please allow 3 working days from the ready date indicated on the tax invoice/contract with proper delivery address and contact number. If such information is not received, items should be personally collected from the respective outlets.

PRESTO SERVICES

How long does it take to clean my laundry?
Our Standard Service requires 4 working days for processing. The day that you drop of your laundry will be considered as Day 0.
Our working days are Monday to Saturday, exclusive of Sundays and Public Holidays.

Example 1: Dropped off laundry on Monday
Your laundry will be ready for collection/delivery on Friday.

Example 2: Dropped off laundry on Thursday
Your laundry will be ready for collection/delivery on the following Tuesday.

Should you require your laundry urgently, Presto is able to provide faster services at an applicable surcharge:
  • Express Service: 2 working days (All Outlets)
  • Next Day Express Service: 1 working day (Toa Payoh, Paragon & Takashimaya Outlet only)
  • Same Day Service: Drop off before 12 pm, collection after 5pm (Toa Payoh Outlet only)
Surcharges applicable:
  • Express/Next Day Express: + 50% of total invoice amount
  • Same day: + 100% of total invoice amount

After dropping off my laundry at a Presto’s retail outlet, is it possible to have it delivered back to my home?
Yes, Presto offers complimentary home delivery service with a minimum order of S$100 spent at our outlets. Home Delivery service is only available at the counter during depositing of items. Do let our staff know that you are opting for this service when dropping your laundry off and provide your delivery address and contact number.
Kindly allow 3 working days from the ready date indicated on the tax invoice/contract for the expected delivery.

I did not hit the minimum order of S$100. Is it possible for me to top up the remaining amount in order to use the Home Delivery Service?
No, it is not possible. We will only offer Home Delivery if your laundry order is minimally SS100. We apologise and seek your understanding.

How can I request for a Home Collection?
Home Collection refers to our drivers picking up the laundry directly from your house and delivering it back a minimum of 4 working days later. Refer above to clarify the definition of working days. Do take note that our Express Service is not applicable for Home Collection.
Book via Whatsapp, call 6354 3277 or email us! Our Home Collection hours are Mondays to Saturdays, 8am to 6pm.

Presto also provides free home collection & delivery when you meet the minimum spending of S$50 for laundry or S$150 for curtains(inclusive of dismantling & installation). Find out more about Curtain Cleaning here or below.

Please provide the following for your appointment booking:
  • Name
  • Contact Number
  • Collection Address
  • Whether it is Curtain or Laundry Pick Up

The exact collection date and time will be confirmed with you directly. Please take note that a S$30 surcharge is applicable for collections in CBD (Raffles Place and Tanjong Pagar) & Sentosa.

I need some basic alteration service, does Presto provide alteration service?
Yes, we do provide basic alteration services such as hemming, shortening, mending, replacement of zippers and buttons. Our alteration service is available at our outlets and Home Delivery.
In the case of Home Delivery, please let our driver know your alteration request and he will provide you with a rough quotation. If the alterations yo wish to request are complicated, we advise you to bring your garment to any of our outlets instead such that our staff can advise and measure accordingly.
Do take note that our on-site alteration services are only available at the Suntec and ION outlet. In the case where the alteration is too intricate, our staff will recommend you to visit either our Suntec or ION outlet instead. There, our tailors will be able to measure and alter exactly per your request. We seek your understanding due to our lack of fitting rooms and on-site tailors at the other outlets.

I require both laundry and alteration services. Is it possible to collect my laundry before alteration?
Yes! Our laundry service only requires 4 working days for processing while alteration requires 7 working days. If you are in urgent need of the rest of your laundry that do not require alteration, you can pick them up at your respective outlets.

I may have left my belongings in my garment and my garment is already at your processing factory! What can I do?
Please call our Processing Office at 6354 3277 or send us a Whatsapp between Monday - Friday 8am to 5pm and Saturday 8am to 12pm to reach our Lost and Found Department. We will try our best to locate your belongings and will return it back to our outlet for your collection if found.

What is Presto’s secret sauce?
Click here to take a look behind the scenes of our processing plant and learn more about our operations.

GARMENT CARE

I have some oil and food stains on my favourite blouse, can Presto guarantee the removal of stains?
At Presto Drycleaners, we take pride in providing the highest quality garment cleaning for our customers. We do our utmost best to remove all stains, however we are unable to guarantee the removal of stains due to their varying degree of stubbornness. We recommend for stains to be treated fresh and brought to our Outlet for our staff’s review.

What is Drycleaning?
In spite of the name, dry cleaning is not completely dry. Liquids are used during the dry cleaning process. Dry cleaning, or washing in non-aqueous fluid or solvent, is the most effective known process for cleaning the broadest spectrum of natural and man-made fabrics.

Drycleaning is essentially a three-step operation. Firstly, a solvent is used to dissolve and disperse the soils on the fabric. Secondly, the solvent and soils are removed from the fabric and lastly, the soils are separated from the solvent and the solvent is recycled again.

Will dry cleaning cause dye transfer?
If the dye or pigment used to create the darker-colored fabric, yarn or design print is soluble in the dry cleaning solvent, there is a good chance that during dry cleaning this solvent soluble dye will bleed out and self-stain other areas of the article.

Since most colors on fabrics and yarns are labeled as dry cleanable are colorfast to drycleaning, the dry cleaner has no cause to suspect that any particular fashion would have a problem with colorfastness. Hence, there is no way for us to prevent this type of dye bleeding from occurring in drycleaning.

Will shrinkage occur after cleaning?
While many garments are created with fabrics that are pre-shrunk by the fabric producer, shrinkage is still possible. In the case where your garment shrinks severely after its first wash, it is likely due to a manufacturer’s defect.

Why do holes appear in silk garments?
Holes and yarn slippages can appear on silk garment due to many unknown circumstances. In many cases, this damage is caused by local contact with a liquid that contains chloride salts which deteriorate silk.

Chloride salts are commonly found in perspiration, deodorants and even various foods, beverages, skin lotions, medicines, as well as table salt and salt water. When the solution dries, the moisture evaporates but the salt residue remains on the fabric, leading to a chemical degradation of the silk.
Although the silk is weak and degraded, it may not tear until tension or stress is applied onto the fabric in later use or during the mechanical action of cleaning.

Why do dark stains appear on garments?
Sometimes a brown, rust-like or similar dark coloured stains or rings mysteriously appear on a garment after a period of time in home storage or during later cleaning. These stains typically develop from the residue of protein based stains and oxidation. The heat from drying or finishing after cleaning can further accelerate the appearance of such stains.

LEATHER CARE

What should I know about garments with leather trim?
It is our practice to take the care label into consideration before processing a garment containing leather trim. The construction of the garment may limit its cleanability due to the different types of materials present. Problems that may occur in any method of cleaning include:

  • Bleeding of the colored, leather trim during cleaning, resulting in self-staining of the lighter-colored materials.
  • Drastic loss of color and/or change in texture.
  • Noticeable color differences between the leather and cloth portions of the same garment that were originally the same color before cleaning.
  • Stiffening, cracking, or peeling of the leather trim.
  • Disappearing, transferring, or redepositing of the surface design。
  • Varying degrees of shrinkage between the leather and cloth portions.
  • Cracking, shrinking, or stiffening of the vinyl trim due to a loss of plasticizer in drycleaning.
  • Softening of the adhesives used to attach leather and leather like-trim, resulting in a removal of the trim.

If the dyes are semi-soluble in the solvent, a color loss can occur. We understand that color loss, at any degree, is unfavourable but unfortunately, it is beyond our control.

Hence, always test for colorfastness before drycleaning. Keep in mind that adjoining areas may be damaged if a fugitive dye is created during testing. Do take note that the garment should be cleaned alone or with similarly colored items.
Some trims may look like leather but are in fact, synthetic. Synthetic trimmings are often made of vinyl, which may contain a plasticizer that is not resistant to solvents, resulting in stiffening, cracking, or shrinking of the trim after drycleaning.

Some trims may look like leather but are in fact, synthetic. Synthetic trimmings are often made of vinyl, which may contain a plasticizer that is not resistant to solve, resulting in stiffening, cracking, or shrinking of the trim after drycleaning.

CURTAIN CLEANING

What are the things I should take note if I am cleaning my curtains for the first time?
For your first wash, please take note that there is a possibility of a 3 -5 % shrinkage of your curtains. Even though the percentage of shrinkage is small, due to the length of your curtains, the shrinkage may be evident.
Additionally, if you have not wash your curtains for a long time e.g. more than 1-2 years, due to the curtain’s regular exposure to sunlight, dust, soot and other dirts, the fabric may have weakened over time and tear due to the mechanical action of the cleaning process.

Why do watermarks & yellow streaks appear on curtains?
After a period of time, curtains will inevitably accumulate a large amount of soot, smoke, and other atmospheric impurities. Many curtain fabrics also contain original sizings or finishes that are used to give a drape to the fabric. Thus, any contact with moisture can disturb these impurities or sizings, causing objectionable rings or streaks.

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