Laundry and Drycleaning FAQ | Presto Drycleaners

Laundry & Dry Cleaning Services

Yes, we do offer loadwash service and it would be charged by weight. Our charges for loadwash service is $9/kg (minimum of 3kg) for wash, dry and fold service only. We will not be responsible for the total number of pieces and any defect to the items.

 

Our standard turnaround time for this service is 2 working days (Turnaround time during the Circuit Breaker period will be 4 working days).

Our Standard Service requires 4 working days for processing (Sunday is not included as a working day).
Should you require your laundry urgently, Presto provides a faster service at a surcharge:

 

Turnaround Time
Express Service:
2 working days (For all Outlets)
1 working day (Paragon & Takashimaya Outlet only)
Same Day Service: Drop off before 12 pm, collection after 5pm (Toa Payoh Outlet only)

 

Surcharges
Express/Super Express: + 50% of total invoice amount
Same day: + 100% of total invoice amount

Yes, we do. Turnaround time for laundry and dry cleaning items can be shortened with an additional surcharge.

Unfortunately, no at this point in time. The special hanger is a crucial part of our sorting process as the hangers have to be compatible to our sorting system.

Please contact our customer service at your convience and we will try our best to rectify this matter.

Yes, we are able to dry clean it. We provide cleaning services for any of these 4 popular bed toppers: Quilt, Comforter, Duvet and Bedspread.

Yes, we do. Prices will be the same as our Laundry and Drycleaning service.

We will try our best to remove any stains from your garments but we do not guarantee it.

You may send your items back to us with the original receipt and tagging to any of our outlets and we shall offer a onetime complimentary rewash for you. However, do note that this is only applicable for items that is collected within a period of 14 workings days.

Yes we can. Please take note that all rewash requests should be made within 7 days from the date of collection of your item. A waiver release form has to be signed as further targeted stain removal attempts might damage the fabric.

Yes, Presto offers home delivery service with a minimum spend of S$100 at our Outlets. Home Delivery service is only available at the counter upon depositing. Please provide your address to our outlet’s staff when dropping off your laundry.

 

Kindly allow 3 working days from the ready date indicated on the tax invoice/contract for home delivery. Do ensure that you have provdied the correct delivery address and contact number.

Please call our processing office at 63543277 or send us a whatsapp during our operation hours to reach our Lost and Found Department. We will try our best to locate your belongings and will return it back to our outlet for your collection if found.

At Presto Drycleaners, we take pride in providing the highest quality garment cleaning services to our customers. We always try our best to remove all stains. However, Presto will not able to guarantee the removal of stains due to the varying degree of stubborn stains. We will recommend for stains to be treated fresh and brought to our outlet for staff’s review.

Please call our office and we will try our best to locate your items for you. There is a surchage of 100% if we are able to locate your items.

No, unfortunately we do not provide such services.

Yes we do and prices may vary depending on the size, type and complexity of the materials.

We are afraid not, loadwash service is strictly for laundry service with no ironing provided. This is restricted to garments only.

Alteration Service

Our standard alteration services takes 7 working days.

We provide the following alteration services:

– Shortening
– Tightening / Loosening
– Zipper Replacement
– Button replacement
– Mending

Our standard pricing range from the type of service rendered. Please refer to our Pricelist (link to pricelist page) for our minimum charges.

Please note that prices charged may vary depending on the type and complexity of service requested.

You may visit our outlets with in house tailors or you may contact us directly to enquire about our alteration service pricing.

Our in-house tailors are currently available at our outlets at:

– Republic Plaza (not available at the moment)
– Suntec City (not available at the moment)
– ION Orchard

Fitting rooms are only available at our outlets with an in-house tailor, which are:

– Republic Plaza (not available at the moment)
– Suntec City (not available at the moment)
– ION Orchard

Yes! We will be able to provide both alteration and dry cleaning services together. The processing time is 7 working days.

We sourced our zippers, threads and sewing accessories locally in Singapore and we work together with local partners like Lye Nai Shiong and Sing Mui Heng to bring to you the highest quality alteration service.

Curtain Cleaning Service

Our charges for day, night and blackout curtains are $12/kg. Curtains will be weighted in your presence.

Total cost is based on the actual weight of your curtains.

**Organza curtains are charged at $25.50/pc and roman blinds are charged at $1.50/psf.

 

Please take note that for curtain cleaning, there is a risk of 3-5% shrinkage after cleaning. Furthermore, curtains fabric may be weak due to prolonged sun exposure, This may result in the curtain tearing during/after processing.

Our charges are based on the total weight of your curtains. If you have a 3 bedroom and above apartment, with both day and night curtains to be cleaned, you should be able to meet the minimum spend amount.

The minimum charge of $150 will be charged should your curtain weight less than the minimum spend amount once dismantling service is rendered.

Unfortunately, as your curtains have been dismantled by yourself or a third party, we will not be able to provide installation services. We will still be able to cleaned them. The minimum pick up will be $50.

We offer 2 types of cleaning services for your curtains:

– Laundry
– Drycleaning

Depending on your curtain fabric type, condition and design, our professional cleaning specialist will select the suitable cleaning type for you.

Yes, we can. With just a minimal spend of $150 and above on curtains cleaning service, we will provide free dismantling and installation service at your premise.

We are afraid it is not possible for us to do so. We can only provide dismantling and installation service at the same premise.

Yes, we do. Turnaround time for curtains to be cleaned and delivered can be shortened with an additional surcharge. However, this service is not available for blackout curtains.

Yes we do. Roman blinds dry cleaning/laundry is charged at S$1.50/psf.

Please contact our customer service at your convience and we will try our best to rectify this matter.

Carpet Cleaning Service

Our standard turnaround time for carpet to be cleaned and delivered is 14 working days.

Yes, we do offer express service at a surcharge of 50%. Turnaround time will then be shorten to 7 working days.

Our charges for carpet cleaning is $3.50/psf with a minimum charge of $60 per piece.

Laundry Pickup Service

You may contact us via Whatsapp, Telephone Call, Text, Online Chat or Online booking to schedule for your collection and delivery.

Our driver will issue you the receipt with the total payable amount based on the items that you have provided upon collection.

Payment can be made either by Cash or Paynow to our driver directly upon collection.

If you are not aware on how to use the Paynow service, please click here to see our Paynow guide.

Yes, there is a minimum spend amount of $30 (minimum reduced) applicable for each collection service.

Yes, you may cancel or reschedule your appointment with us, at least 24 hours in advance. Same day cancellations will be subjected to a cancellation fee.

We will appreciate if you could call, whatsapp or live chat with us to inform us of any last minute changes to your confirmed appointments.

We will wash, dry and pack your neatly folded clothing items into a transparent carrier. Please take note that ironing is not provided for loadwash service

Outlets

Please do send us an email to let us know where you will like us to be at! We are constantly looking for new locations to meet your laundry and dry cleaning needs.

All our outlets are directly managed by our company – Presto Drycleaners Pte Ltd. Rest assured that the quality of dry cleaning and laundry service across all outlets are controlled by our main headquarters

For every completed order with us, an SMS will be sent to your registered mobile number. Please do leave us your 5 Star feedback through the SMS link. Your feedback is very important to us.