1. Introduction

Welcome to Presto Drycleaners (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our laundry and dry-cleaning services, visit our website, or interact with us through other channels.

2. Data We Collect

We may collect and process the following categories of personal data:

• Full name, contact number, email address, and billing or delivery address
• Order details, service preferences, and transaction history
• Payment details (excluding full credit/debit card data)
• Feedback, messages, or reviews submitted via our website or social media
• Technical information such as device type, browser, and cookies data for analytics

We only collect personal data that is necessary for us to perform our services, communicate with you, and improve your customer experience.

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your laundry and dry-cleaning orders
• Coordinating pickup and delivery through our in-house drivers
• Managing payments, invoices, and receipts
• Providing customer support and responding to inquiries
• Sending notifications, promotions, or service updates (only with your consent)
• Conducting internal audits, service quality improvements, and compliance reporting

Your data will only be used for legitimate business purposes directly related to our operations.

4. Legal Basis for Processing Data

Under the PDPA, we collect and process your personal data based on the following legal grounds:

• Your consent to our collection and use of your data
• Contractual necessity to provide services you have requested
• Legitimate interests to improve operations and ensure service quality
• Compliance with applicable legal and regulatory obligations

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Once data is no longer needed, it will be securely deleted or anonymized in accordance with our internal data retention policy.

To request deletion of your account data, follow the instruction here: prestodrycleaners.com.sg/data-deletion

6. Data Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Secure encrypted transmission (HTTPS/TLS) and storage of personal data
• Role-based access controls and employee confidentiality obligations
• Regular security reviews, updates, and staff awareness training

While we take all reasonable precautions, no electronic transmission or storage method is 100% secure. You acknowledge and accept this residual risk when using our services.

7. Data Location & Transfer

All personal data collected is stored on secure servers located in Singapore.

We do not transfer personal data outside of Singapore unless required by law or necessary to fulfill a specific customer request, and only in compliance with PDPA transfer obligations.

8. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data.

We may share limited data only with trusted third-party providers strictly necessary for business operations, such as:

• Payment processors for secure online or cashless transactions
• IT and website service providers for system maintenance and hosting

All third parties engaged by Presto Drycleaners are contractually obligated to protect your personal data in compliance with PDPA requirements.

We do not use external logistics or delivery partners — all pickups and deliveries are handled exclusively by our own drivers, who are bound by confidentiality and internal data protection policies.

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to:

• Maintain secure user sessions
• Enhance website usability and remember preferences
• Analyze site performance and visitor behavior for improvement

10. Your Rights

Under the PDPA, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or outdated data
• Withdraw consent to our use of your data for non-essential purposes
• Request deletion of your personal data, subject to legal or contractual retention requirements

You may exercise these rights by contacting us at info@prestodrycleaners.com.sg. We may require reasonable proof of identity before processing your request.

11. Data Breach Notification

In the event of a data breach involving your personal data, we will promptly investigate, take remedial action, and notify affected individuals and the Personal Data Protection Commission (PDPC) as required under the PDPA.

12. Children’s Privacy

Our services are intended for adult customers. We do not knowingly collect personal data from persons under 18 years of age. If we become aware of such data, it will be deleted promptly.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technology.

Updated versions will be posted on our website with a revised effective date.

14. Contact Us

For any questions or concerns about this Privacy Policy or how your personal data is handled, please contact:

Presto Drycleaners
Email: info@prestodrycleaners.com.sg