FAQ

Our standard turnaround time for carpet to be cleaned and delivered is 3 weeks.

Should the shortest end of your carpet be longer than 2 metres, please inform us as we will require 2 men for the carpet collection.
Should the shortest end of your carpet be longer than 3 metres, we will not be able to accept the cleaning as it is too long to fit in our vehicles.

Yes, we do offer express service at a surcharge of 50%. Turnaround time will then be shorten to 7 working days.

Our charges for carpet cleaning is $4.30/psf (single sided) with a minimum charge of $60 per piece.
Our charges for carpet cleaning is $5.30/psf (badly stained or smell/ double sided) with a minimum charge of $60 per piece

Steam cleaning is by far that safest and most effective method of carpet cleaning in Singapore. It is known to remove at least 97% of dirt and bacteria from the carpets and is able to reach the deepest layer of the carpeting.

There are benefits to both dry and wet carpet cleaning. While dry cleaning is effective for ensuring the carpeting is ready for foot traffic almost immediately, steam or wet cleaning is capable of reaching the deepest layer of the carpets to ensure optimal results.

It’s a common misconception that powerful cleaners damage or wear out carpets. But, the truth is that, when you hire a carpet cleaning service in Singapore, you can rest assured that it will not wear down your carpet.

Professional carpet cleaners in Singapore use high-grade cleaning products and advanced equipment to clean your carpets. Aside from their skills and expertise, these are what sets their service apart from DIY carpet cleaning.

While the cost of DIY and professional carpet cleaning significantly vary, so are the results. When you hire a carpet cleaner in Singapore, the end results will be more thorough than what you can do yourself.

Yes you should! Vacuuming your carpet after professional cleaning can help remove any residue that could have been left after the carpet has dried. It appears as a powdery, flaky substance on the surface.

Processing Speed for Curtains is 6 working days.

Our charges are based on the total weight of your curtains. If you have a 3 bedroom and above apartment, with both day and night curtains to be cleaned, you should be able to meet the minimum spend amount.

The minimum charge of $200 will be charged should your curtain weight less than the minimum spend amount once dismantling service is rendered.

Unfortunately, as your curtains have been dismantled by yourself or a third party, we will not be able to provide installation services. We will still be able to cleaned them. The minimum pick up will be $50.

We offer 2 types of cleaning services for your curtains:

• Laundry
• Drycleaning

Depending on your curtain fabric type, condition and design, our professional cleaning specialist will select the suitable cleaning type for you.

Yes, we can. With just a minimal spend of $200 and above on curtains cleaning service, we will provide free dismantling and installation service at your premise.

We are afraid it is not possible for us to do so. We can only provide dismantling and installation service at the same premise.

Yes, we do. Turnaround time for curtains to be cleaned and delivered can be shortened with an additional surcharge. However, this service is not available for blackout curtains.

Yes we do. Roman Blinds Dry cleaning/Laundry is charged at S$2.80/psf with minimum spend of $200.

Please contact our customer service at your convenience and we will try our best to rectify this matter.

There are several ways to clean your curtains: by washing them in the machine, washing them by hand, steam cleaning, or taking them to a curtain cleaning service in Singapore. The best option for you would be the one that can maintain their shape and maintain their fabrics.

Some curtains may have labels that read dry clean only. These curtains often use fabrics that may bleed and fade if they are not dry cleaned, while others may shrink or pill on the surface. If your curtains are able to be laundered, try to machine wash them, use a gentle cycle and mild detergent.

Blackout curtains are special curtains that require different cleaning practises due to the multiple fabric material used in the construction of the curtain, hence you can’t just throw them into the washing machine and expect best results. For best results, do consult us your curtain cleaning specialist to do the job for you!

Curtains should be cleaned on a regular basis to keep any allergens at bay. As a curtain cleaning service provider in Singapore, we recommend cleaning your curtains every 3-6 months.

An effective way to get rid of wrinkles from blackout curtains is to steam-iron them. Steaming the curtains after they are hung often works well.

Washing dry clean only curtains is at your own risk. Typically, the fabric used for dry clean only curtains will distort or change when washed with water. Several other possibilities may include bleeding and fading of the fabric, shrinkage, distortion or pilling on the surface.

Our Standard Service for our outlet drop off is 5 working days, excluding the day of drop off. (Public Holidays and Sundays are not included as a working day).

Should you require your laundry urgently, Presto provides a faster service at a surcharge:

Turnaround Time
Express Service:
2 working days

Surcharges
Express: + 50% of total invoice amount

Yes, we do offer load wash service and it would be charged by weight. Our charges for load wash service is $9/kg (min 3kg) for wash and fold service only. We will not be responsible for the total number of pieces and any defect to the items.

Our standard turnaround time for this service is 2 working days.

Yes, we do. Turnaround time for laundry and dry cleaning items can be shortened with an additional surcharge.

Turnaround Time
Express Service:
2  working days

Surcharges
Express: + 50% of total invoice amount

Unfortunately, no at this point in time. The special hanger is a crucial part of our sorting process as the hangers have to be compatible to our sorting system.

Please contact our customer service at your convenience and we will try our best to rectify this matter.

Yes, we are able to dry clean it. We provide cleaning services for any of these 4 popular bed toppers: Quilt, Comforter, Duvet and Bedspread.

Yes, we do. Prices will be the same as our Laundry and Drycleaning service.

We will try our best to remove any stains from your garments but we do not guarantee it.

You may send your items back to us with the original receipt and tagging to any of our outlets and we shall offer a onetime complimentary rewash for you. However, do note that this is only applicable for items that is collected within 7 working days.

Yes we can. Please take note that all rewash requests should be made within 7 days from the date of collection of your item. A waiver release form has to be signed as further targeted stain removal attempts might damage the fabric.

Yes, Presto offers home delivery service with a minimum spend of S$150 at our Outlets. Home Delivery service is only available at the counter upon depositing. Please provide your address to our outlet’s staff when dropping off your laundry.

Kindly allow 3 working days from the ready date indicated on the tax invoice/contract for home delivery. Do ensure that you have provided the correct delivery address and contact number.

Please call our processing office at 63543277 or send us a whatsapp during our operation hours to reach our Lost and Found Department. We will try our best to locate your belongings and will return it back to our outlet for your collection if found.

At Presto Drycleaners, we take pride in providing the highest quality garment cleaning services to our customers. We always try our best to remove all stains. However, Presto will not able to guarantee the removal of stains due to the varying degree of stubborn stains. We will recommend for stains to be treated fresh and brought to our outlet for staff’s review.

Please call our office and we will try our best to locate your items for you. There is a surchage of 100% if we are able to locate your items.

No, unfortunately we do not provide such services.

Yes we do and prices may vary depending on the size, type and complexity of the materials.

We are afraid not, loadwash service is strictly for laundry service with no ironing provided. This is restricted to garments only.

Sorting clothes is essential to prevent colour transfer and ensure the removal of maximum soil. The most common classifications of garments are whites and coloured. But, it can be further categorised into dark colours, light colours, and garments that fade easily.

When you engage home pick up laundry services, you pay for the convenience of having a professional wash, iron, and fold your clothes. At Presto Drycleaners, we are experts in laundry and dry cleaning services with a quick turnaround time of 5 working days or earlier.

Your washing machine will use the same amount of energy regardless of the time or day you run it. Some ways you can save energy on laundry is to wash bigger loads or keep an eye out for promotions from your local dry cleaners.

A standard laundry process includes pre-soaking, washing, rinsing, drying, ironing, and folding. Laundry services in Singapore also specialize in caring for your delicate fabrics, wherein they will be separated out and handled carefully throughout the process.

Our standard alteration services takes 14 working days.

We provide the following alteration services:

– Shortening
– Tightening / Loosening
– Zipper Replacement
– Button replacement
– Mending

Our standard pricing range from the type of service rendered. Please refer to our Pricelist (link to pricelist page) for our minimum charges.

Please note that prices charged may vary depending on the type and complexity of service requested.

You may visit our outlets with in house tailors or you may contact us directly to enquire about our alteration service pricing.

Our in-house tailors are currently available at our outlets at:

– Suntec City

Fitting rooms are only available at our outlets with an in-house tailor, which are:

– Suntec City

Yes! We will be able to provide both alteration and dry cleaning services together. The processing time is 14 working days.

We sourced our zippers, threads and sewing accessories locally in Singapore and we work together with local partners like Lye Nai Shiong and Sing Mui Heng to bring to you the highest quality alteration service.

Tapering the legs of jeans to make them look skinnier is possible with an alteration service in Singapore. The extra fabric on the tailored jeans may be trimmed away or sewn inside if there’s not too much of it.

If your jeans are slightly too big at the waist, you can take in the waistband either on the back or the sides. An alteration service can easily tighten your jeans with a minimized risk of altering the form of your garments.

When a garment is too small, it’s usually possible to increase it slightly if there is enough fabric left at the seam. This extra fabric is called a seam allowance which determines whether a garment can get any larger.

A tailor can take the waist in or out easily and give your trousers a better fit. However, it’s not advisable to take trousers in or out by more than 1-1.5 inches to the waist as it could alter its style and form.

The waist of a pair of pants can be let in or taken out 1-1.5 inches or in some cases, 2-3 inches. Anything more than that and the pockets at the back will either be too close or overlap one another.

Pants can be easily downsized than upsized. However, there are a few limitations to it. For instance, if the pants are more than six sizes too big, altering them may cause the loss of the pockets. So, as a rule of thumb, buy clothes that are 1-1.5 sizes up.

Our Standard Service for our Laundry Pick Up Service is 6 working days, excluding the day of drop off. (Public Holidays and Sundays are not included as a working day).

You may contact us via Whatsapp, Telephone Call, or Online book to schedule for your collection and delivery.

Our driver will issue you the receipt with the total payable amount based on the items that you have provided upon collection.

Payment can be made either by Cash, Paynow or Credit Card* to our driver directly upon collection.

If you are not aware on how to use the Paynow service, please click here to see our Paynow guide.

For Credit Card Payments, please download our Presto App and link your credit card to enable it!

Yes, there is a minimum spend amount of $50 applicable for each collection service.

For CBD/Sentosa Pick up locations, an additional $30 will be added to your bill.

Yes, you may cancel or reschedule your appointment with us, at least 24 hours in advance. Same day cancellations will be subjected to a cancellation fee.

We will appreciate if you could call or whatsapp us to inform us of any last minute changes to your confirmed appointments.

We will wash, dry and pack your neatly folded clothing items into a transparent carrier. Please take note that ironing is not provided for loadwash service

Laundry and dry cleaning both work great in washing clothes. But, what separates dry cleaning from regular laundry is that it protects delicate materials and reduces the risk of shrinkage and fading. It is also effective in cleaning deep-seated oil-based soils and stains. As such, there is no one better option, instead understand your garment’s fabric type to use the most effective cleaning method.

The usual laundry process involves sorting, pre-soaking, washing, rinsing, drying, ironing, and folding. Some delicate clothes may require special care, thus they may be handled separately throughout the process.

When you engage home pick up laundry services, you pay for the convenience of having a professional wash, iron, and fold your clothes. At Presto Drycleaners, we are experts in laundry and dry cleaning services with a quick turnaround time of 6 working days or earlier for your home pick up service.

There are many types of laundry services including laundromats and staffed laundry. In the latter, you pay for someone to wash and clean your clothes in their location and ultimately, take care of your delicate garments. They may also offer laundry pickup services for added convenience.

Please do send us an email to let us know where you will like us to be at! We are constantly looking for new locations to meet your laundry and dry cleaning needs.

All our outlets are directly managed by our company – Presto Drycleaners Pte Ltd. Rest assured that the quality of dry cleaning and laundry service across all outlets are controlled by our main headquarters

For every completed order with us, an SMS will be sent to your registered mobile number. Please do leave us your 5 Star feedback through the SMS link. Your feedback is very important to us.